Lead Programmer 2007 – Present
sarahgalloway.net - Programming and Tech Support contract positions
Coached multiple start-ups as they established their web presence, developing custom software solutions to fit their business needs.
Managed a tier 3 support desk; assisting individual customers and businesses with technical issues. Maintained a 100% approval rating for the entire 2 year contract.
On the recovery team for one client, I took over project management and programming for clients who are threatening to cancel; every project has been successfully recovered, most bringing in additional revenue.
Trained hundreds of people to use new software, some which I developed in house, along with recent company purchases.
Assistant General Manager (Bistro), Sales 2006 – 2008
Assisted General Manager in financial duties -- monitoring timekeeping entries, maintaining budget, inventories and ordering
Responsible for both front of house and back of house management. This includes supervising and working with prep cooks, line cooks, dishwashers, servers, greeters, and cashiers
Operations Manager 2004 - 2006
Installed, tested, and trained the associates in the use of new computer systems, including a test location for a self-service kiosk
As the resident PeopleSoft expert, was responsible for posting open positions, entering all the new hires and transfers, updating employee records, monitoring applicant flow, explaining and resolving problems associated with benefits, including status changes, administering leaves of absence, vacations
Implemented and managed a 24 hour store, which has made a profit since its first period
Full Time Volunteer Teacher 1999 - 2004
Part time 1995 - present
Honed my skills as a teacher, which has had a dramatic effect on my customer service skills; I continue this work on a part time basis.
Programmer 1998 - 1999
Was able to learn a proprietary language (Iform and InVision, from InterVoice) in a very short period of time, resulting in taking a full workload within weeks of hire
*Ruby on Rails
C, C++, C#
BASIC, VisualBasic, VB.net
MS Office Suite
*American Sign Language
Microsoft Product Specialist
Certified Network Administrator (Novell CNA)
Additional certifications leading to CNE
Tyler Junior College
Microsoft Education Center, Jacksonville, TX
TIME Magazine Person of the Year 2006
* skills I'm currently perfecting